FAQ'S
1 / HOW DO I START MY ORDER?
To get started all you need is a rough idea of the things you like, and we can help you come up with the rest! Or if you already know exactly what you like, we can help you conceptualize your dream piece. Check out our 'Custom order' tab to get started.
2 / HOW MUCH WILL MY CUSTOM JEWELRY COST?
Since every piece we create is unique to you, we have to know a little bit about your idea before we can give you an estimated price. Reach out to us and we will be happy to start talking about your design and come up with an idea that works best for you and your budget.
3 / HOW LONG WILL MY CREATION TAKE?
We do our best to work with your timeline, however there's a few factors that dictate how long before your order is ready.
Once we start the design process this could take just a couple days, but we won't finalize anything until you say it's just right. If you choose to use a special gemstone(s) then this may add additional processing time for us to find the perfect one! But typically, we say to get started on your piece with at least a month before the deadline so we can ensure everything runs smoothly. If you're wanting an exact timeline, please contact us and we can provide more precise information.
3 / WHAT IF I DONT HAVE ANY IDEA OF WHAT I WANT?
Don't worry, our design team is ready and excited to help bring any idea and vision to life! We can help you come up with the perfect creation just for you and fully flesh out your dream jewelry better than you can ever imagine. All you have to do is contact us and fill out as much information that you have and we will do the rest.
3 / DO YOU SHIP WORLDWIDE?
As many of our clients our worldwide, we can ship to you with our insured shipping rates. And don't worry, we ship in inconspicuous packaging so if it a surprise, your loved one wont have a clue.
3 / CAN I RETURN MY CUSTOM ORDER?
As every piece has been customized for you, we are unable to refund your order once the initial deposit has been made, your order is finalized. However, if you're unhappy with the outcome of your order, we are happy to assist you and make it right, as we care about each creation and want to uphold our standards of quality.
